Whether you need help with a booking, have questions about a tour, or want to request a refund, Viator Customer Service is available around the clock to assist travelers worldwide. As one of the largest online marketplaces for tours and activities, Viator handles millions of customer interactions every year — making efficient, accessible, and reliable support essential.
In this guide, you’ll find everything you need to know about Viator’s customer service phone numbers, email addresses, live chat options, and operating hours, plus practical tips for getting faster resolutions.
All Viator Customer Service Contact Methods (Quick Access Table)
Here’s a quick reference for Viator’s main customer support channels in key markets:
| Region | Phone Number | Live Chat | Hours of Operation | |
|---|---|---|---|---|
| USA | +1-702-648-5873 | support@viator.com | Yes | 24/7 |
| UK | +44 20 3318 0421 | support@viator.com | Yes | 24/7 |
| Australia | +61 2 8069 5885 | support@viator.com | Yes | 24/7 |
| Canada | +1-702-648-5873 | support@viator.com | Yes | 24/7 |
How to Contact Viator Customer Service
Viator offers multiple ways to get in touch depending on your preference and urgency.
Contacting Viator by Phone
For urgent matters — such as same-day tour cancellations, changes to pickup locations, or confirming a pending booking — calling Viator’s customer service number is the fastest option.
Steps to Contact by Phone:
- Dial the correct number for your region (listed above).
- Have your booking reference number ready.
- Be prepared to verify your email address and last four digits of your payment card for security.
- Clearly state your issue to be directed to the right department.
Best Times to Call:
Although Viator’s phone lines are open 24/7, wait times tend to be shorter early in the morning (6 AM–9 AM) or late evening (8 PM–11 PM) local time.
Contacting Viator by Email
If your query isn’t urgent, email is a good choice — especially for complex cases requiring written documentation, such as disputes or special requests.
Official Viator Customer Service Email:
📧 support@viator.com
Tips for Emailing Viator:
- Always include your booking ID in the subject line.
- Attach any supporting documents (e.g., screenshots, receipts).
- Be clear and concise in describing the issue.
- Use the same email address associated with your booking for faster verification.
Response Time:
Most travelers receive a reply within 24–48 hours, though peak travel seasons may take longer.
Using Viator’s Live Chat
Viator’s online chat support is perfect for quick fixes — such as confirming departure times, checking voucher delivery, or asking about refund eligibility.
How to Access Live Chat:
- Go to Viator.com.
- Scroll to the Help Center section.
- Select Live Chat and follow the prompts to connect with an agent.
Live chat is available 24/7, and you can also access it via the Viator mobile app.
Viator Customer Service for Common Issues
Booking Assistance
Viator agents can help with:
- Finding and selecting the right tour.
- Applying promo codes or discounts.
- Processing payments securely.
- Adding special requests (e.g., dietary needs, wheelchair access).
Cancellations & Refunds
Viator’s free cancellation policy covers most tours if canceled at least 24 hours before the start time. Some experiences, however, may have stricter rules.
Ways to Cancel:
- Via your Viator account (fastest for instant confirmation).
- By calling the customer service number.
- Through email (useful if you want a written record).
📊 Refund Timeline by Payment Method
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card | 3–7 business days |
| PayPal | 1–3 business days |
| Bank Transfer | Up to 10 business days |
Rescheduling a Tour
If your plans change, Viator often allows rescheduling without extra fees (depending on the operator’s policy). Contact customer service as early as possible to secure your preferred new date.
Complaints & Feedback
If you’re unhappy with your experience, Viator’s complaint process ensures your concerns are addressed:
- Contact customer service via email or phone.
- Provide full details (booking ID, date, operator name).
- If unresolved, request escalation to a senior support team.
Viator Customer Service Numbers by Country
Below are the most commonly used regional numbers for travelers:
- USA: +1-702-648-5873 (24/7)
- UK: +44 20 3318 0421 (24/7)
- Australia: +61 2 8069 5885 (24/7)
- Canada: +1-702-648-5873 (24/7)
- International: Call the US number (charges may apply)
Viator Customer Service Hours
Viator operates 24 hours a day, 7 days a week, including holidays, making it easy for travelers in any time zone to get help.
Tips for Getting Faster Support
- Call early in the day to reduce wait times.
- Have booking and payment details ready.
- Use live chat for urgent but non-complex issues.
- Be specific and concise to help the agent resolve your case faster.
FAQ – Viator Customer Care & Support
1. What is Viator’s customer service number?
Viator’s main customer service number for travelers in the United States is +1-702-648-5873, and it is available 24 hours a day, 7 days a week. If you’re calling from the UK, you can dial +44 20 3318 0421, and for Australia, the number is +61 2 8069 5885. These numbers connect you directly to a trained support agent who can assist with booking questions, cancellations, refunds, and other travel-related inquiries.
2. Does Viator have 24/7 customer service?
Yes, Viator offers round-the-clock customer support via phone, email, and live chat. This ensures that travelers across different time zones can get assistance at any time — whether you’re dealing with an urgent last-minute booking change, a payment issue, or a cancellation request. This 24/7 service includes weekends and public holidays.
3. What is Viator’s customer service email?
You can reach Viator’s support team by emailing support@viator.com. This email is monitored continuously, and most travelers receive a reply within 24–48 hours. When sending an email, always include your booking reference number, the name of the tour or activity, and a brief but detailed explanation of your request to speed up the resolution process.
4. How do I contact Viator by phone for a refund?
If you need to request a refund and prefer to speak to an agent, call your regional Viator customer service number and have your booking ID ready. The agent will confirm your cancellation eligibility based on the tour’s policy and process your refund. Refunds are typically issued within 3–7 business days for credit card payments and 1–3 business days for PayPal.
5. Does Viator offer live chat support?
Yes, Viator has a live chat option available on both its website and mobile app. Live chat is ideal for quick questions, checking booking status, or confirming tour details. The system connects you to a real support agent within minutes, and it’s available 24/7, making it a convenient alternative to calling.
6. How long does Viator take to process refunds?
Refund times depend on your payment method. For most credit card payments, refunds are processed within 3–7 business days, while PayPal transactions can be refunded in as little as 1–3 business days. Bank transfers may take longer, up to 10 business days. Viator will send you an email confirmation once your refund has been initiated.
7. Can I cancel my booking by phone?
Yes, you can cancel your booking by calling Viator’s customer service. The agent will check if your booking qualifies for free cancellation (usually available if canceled at least 24 hours in advance). Once confirmed, they’ll process the cancellation immediately and send you an email confirmation.
8. Does Viator have a toll-free number?
Viator does not have a traditional toll-free number for all countries, but it does provide local numbers in major regions like the USA, UK, and Australia. Calling these local numbers can help reduce international calling costs.
9. Is Viator’s customer service available on holidays?
Yes, Viator’s support team works 365 days a year, including weekends and public holidays. This ensures travelers can get help even during peak travel seasons or unexpected schedule changes during holiday trips.
10. Can travel agents contact Viator customer service?
Absolutely. Registered travel agents can contact Viator using dedicated support channels. They can assist with group bookings, commission inquiries, and itinerary modifications. Travel agents should have their agency details and client booking references ready when contacting Viator.
11. Is there a Viator customer service number in the UK?
Yes, travelers in the UK can call +44 20 3318 0421 for direct assistance. The UK support team operates on the same 24/7 schedule as other regions, so you can reach out at any time for booking assistance, cancellations, or questions.
12. How to file a complaint with Viator?
To file a complaint, you can either call the customer service number or email support@viator.com. Provide your booking ID, the name of the tour, the date, and a detailed description of the issue. If you’re unhappy with the initial resolution, you can request to escalate the matter to a senior customer care specialist.
13. Does Viator support suppliers directly?
Yes, Viator has a separate supplier support team for tour operators and activity providers. This is different from the traveler-focused customer service line. Suppliers can get help with listing management, payment queries, and booking issues via the Viator Supplier Support Center.
14. Can I reschedule a Viator booking via live chat?
In many cases, yes. Live chat agents can help reschedule your booking if the tour operator allows changes. For the smoothest process, have your booking ID, preferred new date, and any alternative options ready when you start the chat.
15. Is Viator’s phone number the same for Canada and the USA?
Yes, travelers from both Canada and the USA can use the same +1-702-648-5873 number to reach Viator’s customer support. The team handles calls from both countries seamlessly.
Why Quick Customer Support Matters
Travel plans can change in an instant — flights get delayed, weather shifts, or unexpected emergencies arise. Having 24/7 access to a responsive customer service team means you can adapt without losing money or missing out on your experience.
Conclusion – Save Viator’s Contact Details Now
Whether you’re in the middle of a trip or planning months ahead, keeping Viator’s contact numbers, email, and chat links handy can save time and stress. With multiple ways to connect — and around-the-clock service — you can book with confidence knowing help is only a call or click away.
